Operations Coordinator

Gurgaon

Position Title: Operations Coordinator (Interiors, MEP, HVAC, Electrical & Fabrication)

Location: Gurgaon

Job Type: Full-time

Position Overview:

We are seeking a dedicated and detail-oriented Operations Coordinator to manage daily operations and ensure smooth communication between the internal team and clients in the fields of Interiors, MEP (Mechanical, Electrical & Plumbing), HVAC, Electrical, and Fabrication. This role will involve handling client emails, responding to queries, overseeing the assignment and resolution of tickets, and ensuring that all operations run efficiently and on schedule.

Key Responsibilities:

• Client Communication: Handle client emails professionally, providing timely responses and resolving queries related to ongoing projects in interiors, MEP, HVAC, electrical, and fabrication.

• Ticket Management: Oversee the assignment and tracking of service tickets to the appropriate team members. Ensure all tasks are followed up on and completed within the given deadlines.

• Daily Operations: Monitor daily operations, ensuring processes are running smoothly across various departments. Coordinate between teams and clients to guarantee project progress and resolution of issues.

• Team Coordination: Collaborate with various departments, ensuring a seamless flow of information between the operations team and other business units.

• Documentation: Maintain records of client interactions, project updates, and operational tickets for future reference. Ensure that documentation is accurate and up-to-date.

• Problem Solving: Address operational roadblocks, assist with troubleshooting issues, and escalate critical problems to management as necessary.

• Quality Control: Ensure that the services provided meet high-quality standards and align with the business’s operational objectives.

Skills & Qualifications:

• Bachelor’s degree in Business Administration, Operations Management, Engineering, or a related field (preferred).

• 2-4 years of experience in operations coordination or a similar role, preferably in the fields of Interiors, MEP, HVAC, Electrical, or Fabrication.

• Strong communication skills (written and verbal) for effective client interactions and internal coordination.

• Detail-oriented with strong problem-solving abilities and a proactive approach to managing tasks.

• Proficient in Microsoft Office Suite, project management tools, and other relevant software.

• Ability to work independently and as part of a team, managing multiple tasks simultaneously.

• Strong organizational skills and the ability to prioritize tasks in a fast-paced environment.

Why Join Us:

• Be Part of an Innovative Team: Step into a role where your contributions make a real impact. As part of a growing company specializing in Interiors, MEP, HVAC, Electrical, and Fabrication, you’ll be instrumental in shaping our operations and driving client satisfaction.

• Growth and Development: We are committed to your professional growth. With opportunities for skill development, career progression, and exposure to diverse projects, you will continuously evolve in your role and reach new milestones in your career.

• Dynamic and Supportive Culture: Join a collaborative, inclusive team that fosters creativity, problem-solving, and mutual support. You’ll work in an environment where your ideas are valued and your efforts recognized.

• Work-Life Harmony: We understand that a balanced life leads to a more productive and happy you. We offer flexibility and a supportive work culture that helps you maintain a healthy balance between your professional and personal commitments.

• Engage in Exciting Projects: Experience working on high-impact projects that challenge you while enhancing your skill set. You’ll be involved in the latest technologies and methodologies, making each day exciting and full of new learning opportunities.

If you're looking for a dynamic environment where you can thrive and grow alongside a passionate team, we’d love to have you join us!